Civil Rights Intake Hotline
Chicagoland Transit Services Contact Hub
Filed complaints about transportation issues or barriers is part of what informs Access Living’s transportation policy and advocacy efforts. It is also important for improving accessible services in and around Chicago for people with disabilities. Below is a breakdown of how to contact the major Chicago-area transportation providers to report a problem or make a complaint.
While Access Living’s policy team is not able to address individual transportation issues or barriers, you can report any barriers you experienced via our online transportation reporting form.
| Provider | How to File Complaint |
|---|---|
| Amtrak | Call: 1-800-872-7245 TTY: 1-800-523-6590 Online: Fill out the online form on Amtrak’s website. For ‘Subject’ select Accessibility Requests/Feedback. |
| Chicago Department on Transportation | To report issues with sidewalks, crosswalks, ramps, and similar issues regarding pedestrian transportation, please contact the City of Chicago: Call: 311 Online: 311CHI and create a service request App: Download and use the CHI311 app on an Android or Apple smartphone *For specific information on how to use 311, please see the 311 section below. |
| Chicago Transportation Authority | Call: 1-888-968-7282 TTY: 1-888-282-8891 or 711 (relay) Email: feedback@transitchicago.com Online: Submit feedback online via the CTA’s web form ———– Title VI Complaints: (312) 681-2610 | EEODiversity@transitchicago.com |
| Metra | Fill out Metra’s online ADA Complaint Form: Spanish Version Polish Version |
| Pace | ADA Ride Time Report: If you believe your trip was excessively long, please report it to Pace using Pace’s ADA Ride Time Report Form ————————————- Other Pace Complaints or Feedback Call: (847) 364-7223 Asistencia en Español: (847) 228-3575 Email: passenger.services@pacebus.com Online: Submit comments online through Pace’s Online Feedback Center Make a Pace Bus Stop Appeal |
| Regional Transportation Authority | Call: (312) 663-4357 and speak with a Mobility Services Helpline Call Agent Online: Fill out the RTA’s online form |
| Taxi Access Program | General Questions/Concerns about TAP: Call: (800) 606-1282, option 4 Report Issue with Taxicab: Call the City of Chicago at 311 |
Legal complaint?
If you believe you have a legal issue regarding disability and transportation, you can contact Access Living’s civil rights team.
Filing Complaints with 311
General tips for reporting issues to 311:
- You do not have to create an account or login to make an online service request or complaint
- Make a note of the address where you are requesting service or had an issue. An address is required to make an online service request/complaint.
- Take pictures if you are able. You can submit photos with your online request.
- You can remain anonymous.* You do not have to provide personal or contact information.
*Contact information is required when making a complaint about a taxicab.
| Issue | Be Ready With | How to Do It |
|---|---|---|
| ADA Ramp Issues (No ramp, needs repair, or ramp is too steep) | – Location of ramp or where you are requesting a ramp – Is it located outside a school? Apartment? Business? Other? – Pictures | 1. Go to CHI311 2. Select “Service Request” 3. Select “Transportation and Streets” 4. Select “Street and Sidewalk” 5. Select “Sidewalk Inspection Request” |
| Request repair of sidewalk (Cracked/broken pavement, missing pavement) | – Location of sidewalk that needs to be repaired – Is it located outside a school? Apartment? Business? Other? – Pictures | 1. Go to CHI311 2. Select “Service Request” 3. Select “Transportation and Streets” 4. Select “Street and Sidewalk” 5. Select “Sidewalk Inspection Request” |
| Sidewalk cafe complaint (cafe is obstructing sidewalk) | – Name of the restaurant/cafe/business – The date the incident occurred – Select the nature of your complaint, such as: – Cafe boundaries larger than permitted – Not enough space for pedestrians to pass – Restaurant equipment blocking sidewalks | 1. Go to CHI311 2. Select “Service Request” 3. Select “Transportation and Streets” 4. Select “Street and Sidewalk” 5. Select “Sidewalk Cafe Complaint” |
| Cab feedback | – Location of the request or complaint – Picutres – Nature of the incident, such as: – Driver conduct – Reckless driving – Vehicle condition – Cab or chauffer number – Date and time of incident – Your contact information | 1. Go to CHI311 2. Select “Service Request” 3. Select “Transportation and Streets” 4. Select “Vehicles/Bicycles/Scooters” 5. Select “Cab Feedback” |
| Divvy Bike Parking Complaint | – Location of complaint/request – Pictures – Detailed description of where the bike is located – If you have previously reported this particular bike before, and when – If it has a Divvy logo on it – If the bike is blue or black – How the bike is improperly parked (blocking sidewalk, laying down on its side, etc) | 1. Go to CHI311 2. Select “Service Request” 3. Select “Transportation and Streets” 4. Select “Vehicles/Bicycles/Scooters” 5. Select “Divvy Bike Parking Complaint” |
| E-Scooter Parking Complaint | – The company that owns the scooter (Lime, Divvy, Spin) – Location of complaint/request – Pictures – Detailed description of where the scooter is located – If you have previously reported this particular scooter before, and when – ID number of the scooter (if you have it) – The nature of the scooter parking issue (blocking curb ramp, locked to disabled parking sign, etc) | 1. Go to CHI311 2. Select “Service Request” 3. Select “Transportation and Streets” 4. Select “Vehicles/Bicycles/Scooters” 5. Select “E-Scooter Parking Complaint” |