Notice to PACE Chicago ADA Paratransit Customers

On July 15, 2016, PACE will implement two important changes for Chicago ADA Paratransit Customers.

This notice was sent to Access Living from PACE:

1. There will be a new, special number to call to check on the status of your ride. This number can be used tocheck on trips booked through any Chicago ADA carrier. This number cannot be used to book trips, only to check on their status.

To check on the status of your trip, call 1-800-606-1282 and press option 1. Passengers will continue to call their current carrier to book trips.

2. Trips will be distributed among all Chicago ADA carriers, regardless of zone. That means different carrier than the one you called to book your trip may pick you up. You will continue to call the same number you currently do to book your trips. Please note that all carrier vehicles are marked with a Pace Logo.

These changes are for Chicago riders only. Suburban ADA riders are not affected.