Recently, a woman who is blind contacted Kim Borowicz, Access Living’s Staff Attorney. The woman was denied transit services because she requested assistance getting from her front door to the bus, and onto the bus. After hearing from the woman, Kim researched the issue and soon learned that under the Americans with Disabilities Act a driver is required to help a person with a disability onto the vehicle from either the curb or the door.
Equipped with the information discovered by Kim, the woman called the transit agency and advocated for her right to receive assistance from her front door. As a result, she now receives door to door transit services. Congratulations to all involved.
Not every story ends in success, but this is just one example of the power of knowing your rights, and advocating on behalf of your rights.